roktoto Platform Privacy Notice

This page describes what we collect when you use roktoto and how we keep that data protected. We at roktoto take privacy seriously — your personal information is encrypted, stored securely, and shared only where necessary to process your account, verify your identity, handle payments, or comply with legal requirements. We do not sell your data to third parties for marketing purposes.

When you register on roktoto, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or withdraw funds, we collect information to operate our platform safely and meet regulatory obligations. Your data is held in secure systems and processed only by roktoto staff and trusted payment processors. We describe our practices below in plain language so you understand exactly what happens to your information.

Our privacy practices comply with applicable data protection laws in the jurisdictions where roktoto operates. If you have questions about your data or wish to exercise your privacy rights, contact our support team during standard business hours.

What We Collect on roktoto

Account registration information

When you open a roktoto account, we collect your email address, mobile phone number, and a secure password of your choice. We use email and phone for account recovery, security alerts, and service notifications. We never share your email or phone number with third parties except where required by law. Your password is encrypted and stored securely; we do not see or store your password in plain text.

Know-your-customer (KYC) documents

Before your first withdrawal on roktoto, we require identity verification. You submit a copy of your national ID (KTP) and proof of address (utility bill, bank statement, or government-issued document). We collect this information under financial compliance rules that apply to all payment service operators. Your ID details are stored in encrypted form and accessed only by our compliance team. We retain these documents for as long as your roktoto account remains active, plus a retention period required by applicable law. After account closure, we securely delete documents according to our data retention schedule.

Payment and transaction information

When you deposit or withdraw through roktoto, we collect transaction records including the amount, payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account type). We do not store full bank account numbers or e-wallet credentials; we store only a reference token that our payment processor provides. Your transaction history is visible in your roktoto account dashboard for your own records. We retain transaction data for audit, fraud prevention, and legal compliance purposes.

Account activity and game interaction data

We track your roktoto account activity: login times, games you play (Liga 1 football markets, live roulette, Aviator slots, Mobile Legends esports, etc.), bets placed, and outcomes. We collect this data to administer your account, resolve disputes, and detect fraud or suspicious behavior. We do not share game activity with third parties unless you request account recovery or we are required by law to investigate a complaint. Your activity data helps us maintain platform security and fair play.

Personal Data

Information that identifies you (name, email, phone, address, ID number). We collect this for account management and verification.

Payment Data

Records of deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers. We retain this for financial compliance.

Account Activity Data

Login history, games played, bets, and outcomes. We use this for fraud detection and dispute resolution.

How We Use Your Data on roktoto

Account administration

We use your roktoto account information to manage your account, process deposits and withdrawals, verify your identity before first cash-out, and communicate with you about account status or service changes. Your email and phone are used for account recovery and security alerts (e.g., if we detect unusual login activity). We send service notifications via email or SMS about maintenance, important policy changes, or promotional offers (if you opt in to these). You can manage communication preferences in your roktoto account settings or contact support to adjust notification settings.

Fraud prevention and legal compliance

We analyze your roktoto account activity to detect fraud, money laundering, or Terms violation. If we notice unusual patterns — for example, rapid deposits and withdrawals, or access from multiple locations in a short time — we may flag your account for review. During national holidays (Idul Fitri, Idul Adha, Imlek), unusual activity may also trigger additional verification. We retain transaction and activity data to comply with anti-money-laundering laws and financial regulations that apply to gaming platforms. If we detect suspicious behavior, we may suspend your account pending investigation. We may also share anonymized data with payment processors and law enforcement if legally required.

Third-party processors on roktoto

We share your personal data with trusted third-party service providers only as necessary to operate roktoto. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet infrastructure) receive payment information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only for payment processing. We do not share your full personal profile (ID details, account history, or game activity) with payment partners — they receive only transaction-level information needed to complete payments. Our hosting provider may store your data on servers that may sit outside your jurisdiction; these servers are protected by encryption and access controls. If we are legally required to disclose your data (e.g., by court order or law enforcement), we comply with the requirement.

Cookies and tracking on roktoto

We use cookies and similar tracking technologies on roktoto to store your login session, remember your language and theme preferences, and measure platform usage (e.g., which pages you visit, how long you stay). These cookies are primarily functional and necessary for the platform to operate. We do not use cookies to track you across other websites. Your browser can disable cookies; however, some roktoto features may not work without them. We do not sell cookie or tracking data to advertisers.

Your rights on roktoto

You have the right to request access to your personal data that we hold. You can also request correction of inaccurate information (for example, if your address has changed, update it in your roktoto account). You have the right to request deletion of your data, subject to legal retention requirements (for example, we must retain transaction records for anti-money-laundering compliance). To exercise these rights, contact roktoto support during standard business hours and describe your request. We respond within a reasonable timeframe, typically within one to two business days. We also allow you to download your account data in portable format if you wish to move to another platform. Contact support for a data export request.

Data Retention and Account Closure

We retain your roktoto account data for as long as your account is active. After you close your account voluntarily, we retain personal information and transaction records for the periods required by applicable law — typically three to seven years for financial compliance. Once these legal retention periods expire, we securely delete your data. If your roktoto account is suspended for Terms violation or fraud, we retain data for investigation and legal purposes. During the investigation period, we do not share your data outside roktoto unless compelled by law. Once the investigation is complete, deletion follows our standard retention schedule.

We undertake to respond to data requests, privacy complaints, or questions about your roktoto data within reasonable timeframes. If you believe we have mishandled your data, contact our support team and describe the concern. We review complaints internally and respond with findings. If you remain unsatisfied with our response, you may contact the data protection authority or regulatory body in your jurisdiction for further assistance.